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07 3487 1972

Privacy Policy

MyAutoHub – Privacy Policy

This Privacy Policy explains how R&D Wenzel Pty Ltd ATF The Wenzel Family Trust (ABN 24 133 563 220), trading as MyAutoHub, collects, holds, uses and discloses personal information, and how you can contact us or complain about a privacy breach.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide services and operate our business.
This may include:

  • Your name, address, email address and phone number
  • Vehicle details (registration, make, model, kilometres)
  • Date of birth (where required for identification)
  • Details of services requested and performed
  • Payment information
  • Communication history with us (email, phone calls, text messages)
  • Location data if you use mobile services or tracking

We may also collect information through our website, forms, email, phone, SMS and in person.

2. How We Collect Your Information

We collect information:

  • Directly from you when you provide it to us
  • When you use our website or online forms
  • From third parties where you have consented or where permitted by law (e.g., fleet managers, insurers, service partners)

We will only collect sensitive information where necessary for providing services and with your consent.

3. How We Use Personal Information

We may use your information to:

  • Provide and manage vehicle servicing and repairs
  • Respond to enquiries and requests
  • Process bookings and invoices
  • Contact you with service reminders
  • Improve our services and customer experience
  • Send marketing communications (if you opt in)
  • Comply with legal and regulatory obligations

We will not use your information for purposes you would not reasonably expect.

4. Disclosure of Personal Information

We may disclose your information to:

  • Third-party service providers (e.g., booking systems, CRM systems, mechanics’ software)
  • Parts suppliers and manufacturers
  • Fleet management companies
  • Insurers where required
  • Government or regulatory bodies if legally required

We do not sell or trade your personal information.

5. Overseas Disclosure

We do not routinely disclose personal information to overseas recipients.

If we do, we will ensure required safeguards are in place or obtain your consent where required by law.

6. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

We use physical, electronic and procedural safeguards. Personal information is accessible only by authorised staff and service providers.

We cannot guarantee absolute security of information transmitted over the internet.

7. Access and Correction

You may request access to or correction of your personal information at any time.

If you wish to access or correct your information, contact us using the details below. We will respond within a reasonable timeframe and in accordance with the law.

In some situations, we may refuse access (e.g., where required to protect other individuals’ privacy or safety).

8. Sensitive Information

We only collect sensitive information where it is necessary for providing services and with your consent.

Sensitive information will be handled in accordance with the law.

9. Cookies and Website Use

When you visit our website, we may automatically collect:

  • Device type
  • Browsing activity
  • IP address
  • Cookies and analytics data

This information helps us understand how our website is used and improve functionality and performance.

Most browsers allow you to block or delete cookies, although this may affect site functionality.

10. Marketing Communications

We may send you marketing emails or SMS about promotions, tips, offers and news that may be of interest.

You can opt out at any time by:

  • Following the unsubscribe link
  • Contacting us directly

We will not send direct marketing without your consent where consent is required by law.

11. Complaints and Contact

If you believe your privacy has been breached, please contact us so we can address it.

Contact details:

MyAutoHub
R&D Wenzel Pty Ltd ATF The Wenzel Family Trust
29 Dalton Street, Kippa Ring QLD 4021
Phone: 07 3487 1972
Email: sales@myautohub.com.au

We will respond to complaints in a reasonable timeframe.

12. Changes to this Policy

We may update this Privacy Policy from time to time.
The latest version will be available on our website.